Refund and Returns Policy

Thank you for shopping with SafeView Camera. If you are not entirely satisfied with your purchase, we are here to help.

For any inquiries related to returns, refunds, or cancellations, please contact us at [email protected].

1. Returns & Eligibility

Our return policy is valid for 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

  • Defect Requirement: Returns and refunds are strictly available for products with verified proof of functional defects.
  • Packaging: Items must be in their original, undamaged packaging.
  • Proof of Purchase: A receipt or valid proof of purchase is required for all returns.
  • Change of Mind: We do not offer refunds for change-of-mind purchases. Special exceptions may be considered under extraordinary circumstances on a case-by-case basis.

Non-Returnable Items:

  • Gift cards
  • Custom-made or personalized products
  • Downloadable software products
  • Health and personal care items
  • Perishable goods (e.g., food, flowers, magazines)
  • Intimate/sanitary products, hazardous materials, and flammable liquids or gases

2. Order Cancellations

Because we process orders quickly, cancellations are strictly time-sensitive:

  • Cancellations are only accepted within 60 minutes of placing your order.
  • Cancellations apply only to full-priced items (discounted or sale items cannot be canceled).

If you need to cancel your order, please email [email protected] immediately within the 60-minute window.

3. Exchanges

We only replace items if they arrive defective or damaged. If you need to exchange an item for the exact same model, please email us at [email protected] to initiate the process.

4. Refund Process

  1. Inspection: Once your returned item is received and inspected, we will send you an email notification confirming receipt and detailing the approval or rejection of your refund.
  2. Payout: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within standard banking processing times.

5. Late or Missing Refunds

If you have been approved for a refund but have not received it yet:

  1. Re-check your bank account balance.
  2. Contact your credit card company (it may take a few business days for the credit to officially post).
  3. Contact your bank to check for pending processing times.
  4. If you have completed these steps and still have not received your refund, please reach out to us at [email protected].

6. Shipping Responsibilities

  • Return Shipping Costs: You are responsible for paying all return shipping costs. Standard shipping costs are non-refundable. If your refund is approved, any initial shipping fees paid will be deducted from your refund amount.
  • Shipping Methods: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  • Delivery Times: Depending on your location, the transit time for exchanged products may vary.